Refund policy

At BuildingArts, we deal in building material products where orders may vary in size, weight, quantity, handling, and transport requirements. We request customers to carefully review their order before confirmation.

Order Cancellation

Orders can be cancelled before dispatch by contacting our team.

Once an order has been dispatched, cancellation may not be possible as transport, handling, loading, or packing arrangements may already be completed.

Refund Eligibility

Refunds will be considered only in the following cases:

The product delivered is incorrect.
The product is damaged during delivery.
The product is missing from the confirmed order.
The order cannot be fulfilled due to non-availability of stock.

Non-Refundable Products

Refunds or returns may not be accepted for:

Products that have been used, installed, opened, or damaged after delivery.
Products ordered in bulk or specially arranged on customer request.
Fragile, heavy, or transport-sensitive items after delivery acceptance.
Products returned without prior approval from our team.

Damage or Shortage Claims

Customers are requested to check the products at the time of delivery.

Any damage, shortage, or incorrect product must be reported immediately with clear photos or videos. Claims raised after delivery acceptance may not be eligible for refund or replacement.

Return Approval

All returns must be approved by our team before sending the product back.

The product must be unused, in its original packaging, and in saleable condition. Return transport charges, if applicable, may be borne by the customer unless the issue is due to an error from our side.

Refund Process

Once the returned product is received and inspected, the refund will be processed to the original payment method or as store credit, depending on the case.

Refund processing time may vary depending on the payment method or bank processing timeline.

Contact Us

For refund, cancellation, or return-related queries, please contact our team with your order details.